Qualified Education Provider™ (QEP™) of the Association of Change Management Professionals® (ACMP®) for the HCMBOK® Training and Certification Program

Privacy Policy

The Human Change Management Institute (HuCMI) respects your privacy.  If you have any inquiry, doubt or suggestions regarding our policy, please contact us on the following e-mail address:  contact@hucmi.com.

What is personal information?

We consider personal information:  (1) any data about you provided directly through registration sheets, registration for certification, submission of cases, articles, suggestions, among others, by any means; (2) browsing data collected on HuCMI sites or; (3) data collected through the use of HuCMI-related products and services.

How do we collect and use personal information?

You may be asked to provide your personal information at any time while you are in contact with the HuCMI, which may share this information and use it in accordance with this Privacy Policy.

This information can be sent directly by you during the course of registration, submission of cases, articles, e-mails or other forms of contact with the HuCMI, as well as through technological resources when you use features of any HuCMI site or tools, such as identification of the browser, use of “cookies”, or any other feature necessary for the improvement of our products and services.

Why we need personal information and how we use them

Personal information is required so that we can record your data, manage training and progress in the certification process, issue certificates, conduct audits and researches, publish articles and cases, contact you to carry out researches, disseminate and deliver products and services, work tools, events and news relating to the HuCMI, as well as other processes that may be created in the future.

Some information on individuals certified by the HuCMI, like certificate number, name and date of certification, may be shown on the HuCMI site.

Whom we share personal information with

The HuCMI does not sell, rent or commercialize personal information in any way, shape or form without your permission.  Your information will be shared with HuCMI’s Training Centers and business partners with the specific purpose of organizing trainings and events, in accordance with this policy and confidentiality agreements.  Your information may also be sent to third parties for legal reasons, when formally requested by the judiciary.

Contacts by HuCMI with you and update of your data

The HuCMI respects antispam policies and requests your authorization to send e-mails when you fill out your registration sheet.  You may, at any time, change your permission to receive information from HuCMI updating your registration information on the HuCMI website.

The HuCMI wants to keep their registration information up to date.  For this, you must update your information whenever necessary on the hucmi.com site.  If you have difficulties in updating your registration, please send your request through the following e-mail:  contact@hucmi.com.

Information security

The HuCMI takes precautions, including administrative, technical and physical, to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction.

The HuCMI systems on the Internet use SSL (Secure Sockets Layer) cryptography on all web pages where personal information is obtained.  To access these services, you must use an SSL-enabled browser such as Safari, Firefox or Internet Explorer.  By doing so, you are protecting the confidentiality of your personal information transmitted over the Internet.

When you use certain HuCMI products, services or applications or publish content on a HuCMI forum, chat room or social networking service, the personal information you share is visible to other users, who will be able to read, collect and use them.  You are responsible for the personal information you make available through the HuCMI site.  For example, if you put your name and e-mail on a forum, that information becomes public.  So, be very careful when using these tools.

Your access to the HuCMI site and tools is protected by login and password created by the user.  We recommend that you do not use your email as login.  Instead use a reference word not known by others.  The HuCMI never asks for your login or password through e-mails, phone calls or any other means except at the time you access the site.  Your password is your security and you should keep it confidential.  Never inform your login and/or password to anyone.

You should also close the browser when you finish using it on HuCMI sites to prevent other people from accessing your personal information, especially if you are using a computer or any other device for Internet access on a shared basis.

Unfortunately, no data transmitted over the Internet is 100% safe.  Despite our best efforts to protect your personal information, HuCMI cannot guarantee with absolute certainty that the information transmitted to us will be totally safe.  However, upon receipt of your information, we will make every effort to ensure information security on our systems.

Technological resources used to capture information

The HuCMI site, online services, interactive applications, e-mail and advertising may use “cookies” and other technologies such as pixel tags and web beacons.  These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of any advertising and web surveys.  We treat information collected by cookies and other technologies as non-personal information.  However, insofar as the IP (Internet Protocol) or similar identifiers are considered personal information by local law, we will also treat these identifiers as personal information.  Likewise, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

If you want to block cookies, check with the manufacturer of your browser how to block them.  But remember that some features of the HuCMI site will not be available when the cookies are blocked.

As in most sites, we obtain certain information automatically and store it in log files.  Among this information are IP addresses, browser type and language, Internet service provider (ISP), query and exit pages, operating system, date and time information and data on clickstream.

We use this information to understand and analyze trends, manage the site, learn about user behavior on the site, and gather demographic information about our user base in general.  The HuCMI may use this information in its marketing and advertising services.

In some of our email messages we use a “click-through URL” linked to content of the HuCMI site.  When users click one of these URLs, they are sent to a different web server before arriving at the destination page on our website.  We monitor these click-through data to understand the interest in particular topics and measure the effectiveness of our communication with our customers.  If you prefer not to be tracked in this way, do not click on text or image links in e-mail messages.

Pixel tags enable us to send email messages in formats customers can read and tell us if the email was opened or not.  We may use this information to reduce or eliminate messages sent to customers.

The HuCMI guarantees that the use of “cookies” does not give us access to your computer or any privileged information about you, just to browsing information on the HuCMI sites or tools.

Links to other sites

The HuCMI site contains links to other sites.  By clicking these links, you will be sent to sites whose services, products, privacy policy and terms of use are not guaranteed by the HuCMI.  We recommend that you read the privacy policy and terms of use before using such sites.  Browsing through these links and using their resources is a risk you assume without any responsibility being attributable to HuCMI.


The HuCMI may be required by law, proceedings, litigation and/or demands from public and governmental authorities within or outside the country in which you reside to disclose your personal information.  We may also disclose information about you if we believe that such disclosure is intended for national security reasons, legal requirement or other issues of public importance or where disclosure is necessary or appropriate.

We may also disclose information about you if we understand that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.  In addition, in case of restructuring, merger or sale we may transfer any and all personal information we collect to the applicable third party.

Under 21 years old

We do not knowingly obtain personal information on people under 21 years old.  If we become aware that we have obtained personal information on someone under 21, we will take steps to delete the information as soon as possible.

Doubts and update of the privacy policy

If you have any questions or concerns regarding the HuCMI Privacy Policy or data processing, please contact us through the email address contact@hucmi.com.

The HuCMI may update its Privacy Policy according to its need or convenience.

HuCMI – Rio de Janeiro – Brazil

Last Update:  November 30, 2012